This policy is a draft while LIVEFLR’s business details and launch policies are finalised. It is not a final statement of purchase terms.
Start with your order
Open Orders & gifts, choose the purchase and submit a support, refund or withdrawal request. Include what happened and the approximate time. You receive a reference and can track the response in your account. If you cannot sign in, use our contact page.
Cancelled or rescheduled events
Check the event page and your account for updates. Submit a request if the event is cancelled or a changed schedule causes a problem. The final launch policy will state the available options and how customers will be notified.
Streaming problems
Try the steps in the help centre. If you still cannot watch, tell us your event, device/browser, error message and when the problem occurred. Do not include passwords or private playback links. Material service problems are reviewed separately from a change of mind.
Duplicate payments and gifts
If you believe you paid twice, provide the relevant order references. For gifts, contact us from the purchaser’s order. A claimed gift or mistaken recipient requires review; do not buy again solely because a payment is still pending.
Withdrawal rights
Your statutory rights depend on the purchase and applicable law. This preview does not impose a blanket no-refund rule or ask you to waive withdrawal rights. The final treatment of scheduled livestreams and immediate digital delivery must be confirmed before public paid launch.
After a refund
The current system revokes the related ticket when a refund is processed, including a partial refund. Disputed payments can also suspend access pending review. Submitting a request does not itself process a refund; check your order and support response for the outcome.